I just bought a new 2022 honda civic. Thank you to both Eric and Lisa for their amazing customer service!! The patients and the extra care they took to help me with my purchase is greatly appreciated! looking forward to seeing you both in future purchase!
17:55 18 Jan 22
Although we purchased our car before moving to Waterloo, we exclusively use Waterloo Honda to service our vesicle. Everyone from the receptionist to the service agents are always very friendly and professional the whole way through. They do top-notch work and we know that our car is in good hands.
23:10 13 Jan 22
Amazing experience. I and my friend were skeptical at once, but Nick cleared all our doubts and got us the best deal.
23:47 12 Jan 22
Nick is your man, Good Costumer Service.
23:44 12 Jan 22
I just bought a new Honda Civic Sedan. Jorge provided fantastic customer service! He was very helpful and very personable! I very much enjoyed my experience and would buy another car with Waterloo Honda in the future!
23:26 11 Jan 22
Nick was awesome, he was super informative and patient. Happy with the customer service and with the car purchase! Highly recommend
15:42 07 Jan 22
Nick is amazing! He was super helpful and worked hard to get us the deal we wanted! We highly recommend Nick and Waterloo Honda.
00:30 07 Jan 22
Purchased an Accord from Waterloo Honda back in September and was thoroughly pleased with my experience. I had a pretty good understanding of the market value for this vehicle and was happily surprised at the price of it. Eric was my sales representative and went even further to show me comparable sales of this generation Accord. It was a relaxed experience and Eric even let me take the vehicle for a second spin to pick up a friend about 15 minutes away. Kourtney handled the financial side of this purchase and once again it was a very relaxed and easy-going process.Fast-forward now to three months of ownership and I recently went in for my first oil change. Bruce was my service manager, and I couldn’t be more pleased. It was nice to be able to have an actual conversation with someone and not feel rushed. I took a seat in their showroom, had a couple coffees, and was able to get work done on my laptop while my car was being serviced.Overall, my experiences at Waterloo Honda have been nothing short of excellent.
17:07 06 Jan 22
Waterloo Honda provided great service for me and my family!
16:55 04 Jan 22
01:17 14 Dec 21
We visited Waterloo Honda looking to lease a CRV. We dealt with Nick Tilk.Nick is a very nice young man and we had a wonderful experience.
13:59 07 Dec 21
We are repeat customer of Waterloo Honda and Jorge in particular. He’s awesome, gives it to you straight and is extremely patient. He takes the time to answer questions and explain the why behind the answers. And he came in on his day off to meet with us. Twice. THAT is above and beyond customer service.
19:12 21 Nov 21
Meet Damir. He is the best. Also, Courtney from finance does all the hard work .... She is great.
06:41 16 Nov 21
Fast check in & check out by Julie O. The service technicians were quick to get the job completed. An all round pleasant experience.
18:34 03 Nov 21
Very happy with our purchase experience of a brand new Honda CR-V at this dealership. Damir was very patient and helpful, and gave us all the information we needed to make our experience great!
14:21 01 Nov 21
All around incredible experience! Special thanks to Jorge Sandoval for over the top amazing customer service at all fronts. The staff at Waterloo Honda went out of their way from the very first call to make sure that I could get the best service possible. I was after a Honda civic which was nearly impossible in todays market because they were all selling before i could even make it in to dealerships. Jorge took the time to make sure the car was on the lot and checked it over personally to reassure me that it was worth putting a deposit down. In the hour and a half it took for me to get to the dealership after the deposit was down it would have already been sold if he hadn't taken the time to check and give me the confidence that a deposit and long drive was worth taking. The staff is very thorough in explaining all facts about the vehicle from condition to previous owner history. They will go over the top to explain all warranty options (thank you Kourtney!!) and guarantee that you walk out the door with a smile on your face. I really cannot express enough gratitude to the staff for how wonderful of an experience I had with them and strongly recommend taking your business to waterloo Honda. I live in belleville which is 3+ hours from the location and would make the drive again without hesitation for their business and customer service. Thank you Jorge!!! I loved my drive home and really could not be happier with my experience at Waterloo Honda!
01:05 22 Oct 21
Nice customer service
03:40 21 Oct 21
Waterloo Honda is the way to go!! Chris, Erin, Philip, Eric, all were exceptionally amazing individuals who always went above and beyond to accommodate us in every single way! Thank you so much for making our experience legendary! 🙌
11:02 19 Oct 21
I recently had two excellent experiences at Waterloo Honda, one with the parts department, the other with the service department. In both cases the staff were extremely helpful and knowledgeable, in addition they were also very cost conscious and helped me not to spend money unnecessarily.
14:46 04 Oct 21
Love my used, new to me Honda!
03:21 01 Oct 21
Overall a good experience to purchase my Crv there. It's delightful to do the business with Kurt. He is an enthusiastic and experienced guy in financial team. Reply follow up email in time. Joey is a great salesperson too. Good luck!
00:10 28 Sep 21
Great welcome by the service staff.
18:23 24 Sep 21
I respect their patience and ability to be forthcoming about the negotiation. Cheers.
07:06 18 Sep 21
Had an amazing experience with the parts department. Called to order a washer pump for my civic, the gentleman on the phone was very knowledgeable and great to deal with. When I picked up the part I dealt with a young lady at the parts desk, again, she was great to deal with. I'll definitely be returning to Waterloo Honda for any parts I need in the future.
20:57 14 Sep 21
Great experience, I was so happy with the deal I got from them. Nick tilk made it easier for us to get the vehicle we really wanted and to the rest of the team, a big thank you to you guys.
14:27 08 Sep 21
Joey was super helpful and patient as I made my decision. I am super confident with my purchase and look forward to creating memories in my SUV.
16:44 04 Sep 21
I received great service from ERIC. He helped us during whole process. His suggestion were really good and helped us getting best prices.Overall,best price…..best people….worth going….
20:32 01 Sep 21
Good company . Eric is the best at his work.
Yahya Mahmoud Yahya Alqariouti
20:28 01 Sep 21